jilik Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by jilik.cam (referred to as "jilik," "we," "us," or "our") through our website, mobile applications, customer support channels, and any other services we provide. jilik operates under PAGCOR licensing authority within the Republic of the Philippines and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

We recognize that privacy is a fundamental right, and we have implemented comprehensive technical, organizational, and administrative safeguards to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of jilik services.

By creating a jilik account, accessing our website, or using our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must discontinue use of jilik services immediately.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jilik account, we collect personal information necessary to verify your identity, comply with legal requirements, and provide gaming services. This information includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport number, driver's license number, SSS/GSIS number, or other government ID).
• Contact Information: Residential address, email address, mobile phone number, and alternative contact details.
• Financial Information: GCash mobile number, Maya account details, bank account numbers, payment card information (card number, expiration date, CVV), and transaction history.
• Account Credentials: Username, password, security questions and answers, and PIN codes.
• Verification Documents: Copies of government-issued photo identification, utility bills, bank statements, proof of payment method ownership, and selfie photographs for identity verification purposes.
• Communication Content: Messages sent to customer support, feedback submitted through forms, survey responses, and any other communications with jilik.

2.2 Information Collected Automatically

When you access jilik services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, device ID), and mobile network information.
• Connection Information: IP address, internet service provider, geographic location (country, city, region), time zone, and connection speed.
• Usage Information: Pages visited, features used, games played, time spent on each page, clickstream data, navigation paths, and interaction with website elements.
• Gaming Information: Betting history, game preferences, session duration, win/loss records, bonus usage, and wagering patterns.
• Cookie Information: Session cookies, preference cookies, analytics cookies, and advertising cookies as detailed in our Cookie Policy.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources including payment processors (GCash, Maya, banks), identity verification services, credit reference agencies, fraud prevention databases, and publicly available sources. This information helps us verify your identity, prevent fraud, and comply with anti-money laundering regulations.

3. How We Use Your Information

3.1 Primary Purposes

jilik uses your personal information for the following legitimate business purposes:

• Account Management: Creating and maintaining your account, verifying your identity, processing account modifications, and managing account security.
• Service Provision: Providing access to games, processing bets and wagers, calculating winnings and losses, crediting bonuses, and delivering gaming services.
• Financial Transactions: Processing deposits and withdrawals, verifying payment methods, preventing fraudulent transactions, maintaining transaction records, and complying with financial regulations.
• Customer Support: Responding to inquiries, resolving complaints, providing technical assistance, and communicating service updates.
• Legal Compliance: Verifying age and identity to prevent underage gambling, complying with PAGCOR regulations, adhering to anti-money laundering requirements, cooperating with law enforcement requests, and fulfilling tax obligations.
• Responsible Gaming: Monitoring gaming behavior for signs of problem gambling, enforcing self-imposed limits, processing self-exclusion requests, and providing responsible gaming resources.
• Security and Fraud Prevention: Detecting and preventing fraud, unauthorized account access, bonus abuse, money laundering, and other illegal activities through behavioral analysis and pattern recognition.

3.2 Marketing and Communications

With your consent, we may use your contact information to send promotional materials, bonus offers, game recommendations, tournament invitations, and other marketing communications via email, SMS, push notifications, or in-app messages. You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

Even if you opt out of marketing communications, we will still send transactional messages related to your account, such as deposit confirmations, withdrawal notifications, password reset emails, security alerts, and important policy updates.

3.3 Analytics and Improvement

We analyze aggregated and anonymized data to understand user preferences, improve website performance, optimize game offerings, enhance user experience, develop new features, and conduct business intelligence research. This analysis helps us identify technical issues, improve mobile responsiveness, reduce page load times, and enhance overall service quality.

4. Legal Basis for Processing

Under Philippine data privacy law, jilik processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, such as marketing communications or optional data collection.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide gaming services under our Terms & Conditions.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR requirements, anti-money laundering laws, tax regulations, and court orders.
• Legitimate Interest: Processing serves our legitimate business interests, such as fraud prevention, security enhancement, and service improvement, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

5.1 Third-Party Service Providers

We share personal information with trusted third-party service providers who assist in operating jilik services. These providers are contractually obligated to maintain confidentiality and use your information only for the specific purposes we authorize:

Service Provider Category	Purpose	Data Shared
Payment Processors	Process deposits and withdrawals	Name, payment method details, transaction amounts
Identity Verification Services	Verify identity and age	Name, date of birth, ID documents, address
Game Providers	Deliver gaming content	Username, betting history, game preferences
Customer Support Tools	Provide support services	Name, email, support ticket content
Analytics Providers	Analyze website usage	Anonymized usage data, device information
Cloud Hosting Providers	Store data securely	All account data (encrypted)

5.2 Regulatory and Legal Disclosures

We may disclose your personal information to PAGCOR, Philippine government agencies, law enforcement authorities, courts, or other regulatory bodies when required by law, legal process, or regulatory inquiry. This includes disclosures necessary to comply with anti-money laundering investigations, tax audits, criminal investigations, court orders, subpoenas, or other legal requirements.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

5.4 Information We Do Not Share

jilik does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your information with unaffiliated third parties except as described in this Privacy Policy or with your explicit consent.

6. Data Security Measures

jilik implements comprehensive security measures to protect your personal information from unauthorized access, use, alteration, or destruction:

• Encryption: All data transmission between your device and jilik servers uses 256-bit SSL/TLS encryption, the same standard used by Philippine banks. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized employees who require access to perform their job functions. All employees undergo background checks and sign confidentiality agreements.
• Network Security: Our infrastructure includes firewalls, intrusion detection systems, DDoS protection, and regular security monitoring to prevent unauthorized access.
• Secure Authentication: Account access requires strong passwords meeting minimum complexity requirements, with optional two-factor authentication providing additional security.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing by independent cybersecurity firms to identify and address potential vulnerabilities.
• Incident Response: We maintain incident response procedures to quickly detect, contain, and respond to security breaches, with notification protocols complying with Philippine data breach notification requirements.

While we implement industry-standard security measures, no system is completely immune to security breaches. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized account access.

7. Data Retention

jilik retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account relationship plus seven (7) years following account closure to comply with Philippine tax, accounting, and anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records, betting history, and related documentation are retained for ten (10) years as required by PAGCOR regulations and Philippine law.
• Identity Verification Documents: Copies of government-issued identification and verification documents are retained for seven (7) years following account closure.
• Marketing Consents: Records of marketing consent and opt-out requests are retained for three (3) years to ensure we honor your preferences.
• Customer Support Communications: Support tickets, chat logs, and related communications are retained for three (3) years for quality assurance and dispute resolution purposes.

Following expiration of retention periods, personal information is securely deleted or anonymized beyond recovery. Anonymized data may be retained indefinitely for statistical analysis, research, and business intelligence purposes.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of what personal information we hold about you and obtain copies of that information. You may access much of this information directly through your jilik account settings. For additional information not available in your account, submit a written request to our Data Protection Officer.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. Most information can be updated directly through your account settings. Changes to certain verified information (legal name, date of birth) may require submission of supporting documentation.

8.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. Certain information must be retained to comply with PAGCOR regulations, anti-money laundering laws, and tax requirements even after account closure.

8.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You may opt out of marketing communications through account settings, email unsubscribe links, or by contacting customer support. You cannot object to processing necessary for service provision or legal compliance.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider. Contact our Data Protection Officer to request data export.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8.7 Exercising Your Rights

To exercise any privacy rights, contact our Data Protection Officer through customer support or email. We will respond to your request within fifteen (15) days and complete fulfillment within thirty (30) days, or explain why additional time is needed. We may require identity verification before fulfilling certain requests.

9. Cookies and Tracking Technologies

jilik uses cookies, web beacons, pixel tags, and similar technologies to enhance user experience, analyze website usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

9.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality, including session management, security features, and account access. These cannot be disabled.
• Preference Cookies: Remember your language preferences, display settings, and other customizations.
• Analytics Cookies: Collect information about how visitors use our website, including pages visited, time spent, and navigation patterns.
• Marketing Cookies: Track your browsing behavior to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling non-essential cookies may affect website functionality and user experience. For detailed information, please review our Cookie Policy.

10. International Data Transfers

jilik primarily stores and processes data within the Philippines. However, some third-party service providers may process data in other jurisdictions. When personal information is transferred outside the Philippines, we ensure adequate protection through contractual safeguards, standard contractual clauses, or other legally recognized transfer mechanisms.

11. Children's Privacy

jilik services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from minors under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to jilik should contact us immediately.

12. Changes to This Privacy Policy

jilik reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through email notification to your registered address, prominent notice on our website, or notification upon login. Your continued use of jilik services following notice of changes constitutes acceptance of the modified Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

jilik Data Protection Officer
Email: Available through customer support
Response Time: Within 15 days of receipt

You also have the right to lodge a complaint with the Philippine National Privacy Commission if you believe we have violated your data privacy rights:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City 1307, Philippines
Email: [email protected]
Website: www.privacy.gov.ph